General Terms of Participation and Payment

1. Jurisdiction
The following general terms of participation apply to all contracts
concluded between the company F+U Rhein- Main-Neckar
gGmbH, Hauptstrasse 1, 69117 Heidelberg – hereinafter referred to
as F+U – and the participant – hereinafter referred to as the participant
– with regard to the educational and training offering, as
well as accommodation (residences and host families) rented
through F+U.

2. General
Any person can participate in F+U’s educational activities. To the
extent that admission requirements are prescribed for the target
qualification, their fulfilment is a prerequisite for participation. The
same applies if funding in accordance with SGB III (German Civil
Code – Sozialgesetzbuch) is to be claimed. There is no right to
participation. Rooms are only rented out in conjunction with an
educational activity booked through F+U.

3. Regulations for individual holiday, public holidays, minimum
participant numbers
3.1 Lessons missed due to statutory public holidays are made up
at the end of the course. For scheduling reasons, a request
to make up a class must be made in writing no later than
2.30 p.m. the day before.
3.2 At the request of the participants, we also run the courses if
the minimum number of participants of 6 is not reached.
Teaching hours are reduced by 25 % for 3-5 participants and
by 50 % for only one or two participants. To compensate for
this, another group course can be taken. In exceptional cases,
the maximum number of participants may be exceeded; participants
are free to take another course at the same level.
3.3 Suspension of the language course (holiday) - The participant
has the possibility to apply for a suspension of the
course for a maximum period of 2 course weeks per 12 weeks
within the respective booked course. If the application is
made and approved in good time, the booked course will be
suspended for the period requested and the end of the course
will be postponed to a later date calculated according to the
period requested. The deadlines for the application are as
follows,
depending on the course:
a. Intensive courses: per course quarter (12 course weeks) a
maximum of two course weeks (Monday - Friday); application
at the latest by Thursday, 16:00 hrs, before the start of
the holiday. b. Evening courses: Application no later than
16:00 on the day of the course.
c. Individual lessons, closed small groups, company training:
Cancellation free of charge is possible until 14:00 the day
before. Appointments on Monday must be cancelled by
14:00 on Saturday at the latest.

4. Registration and conclusion of contract
4.1 The registration form of F+U Rhein-Main-Neckar gGmbH must
be completed for each educational activity and for each
accommodation
rental. By registering, the participant
accepts
the General Terms and Conditions of Participation
and Payment.
4.2 The contract between the participant and F+U is concluded
when the registration has been confirmed by F+U in writing by
letter, fax or e-mail.

5. Terms of payment
5.1 The fees for the contractually agreed services are due upon
receipt of the invoice at the latest four weeks before the start
of the course. All bank charges shall be borne by the participant.
In the case of registration less than two weeks before
the start of the course, the entire fee is due immediately upon
receipt of the invoice.
5.2 For courses lasting more than three months, payment by
instalments
can be arranged. Accommodation can be paid
in monthly instalments. Discounts only apply, if the full course
or accommodation fees are settled in advance in accordance
with the valid price list. All instalments must be paid by
the end of the course or tenancy at the very latest.
5.3 The fees and their due dates are independent of services provided
by third parties.
5.4 In the event of late payment, a processing fee of €2.50 per
reminder will be charged. The course participant is at liberty
to prove that no or less damage has been incurred by F+U.
5.5 Exceptions may be made in justified individual cases, which
must be in writing to be valid.
5.6 The invoice amount can be paid in cash, by EC card, bank
transfer or by credit card (Visa, Master). Transfer to the
following
account (always only after invoicing):
F+U Rhein-Main-Neckar gGmbH
HypoVereinsbank
IBAN: DE38 6722 0286 0031 7684 03
BIC: HYVEDEMM479

6. Withdrawal and termination by the participant
6.1 The participant can withdraw from the contract up to three
weeks before the start of the training course. The date of
receipt
by F+U is decisive for meeting the deadline. The declaration
of withdrawal or termination must be received in
text form by the administration office of F+U, Hauptstraße 1,
69117 Heidelberg.
6.2 If a letter of invitation was issued by F+U for the German
Embassy,
the following shall apply: If the visa is not issued, F+U
shall guarantee the return of the payment less any costs
incurred,
e.g. for postage (e.g. DHL), bank charges and an
administrative
fee of €200. The course participant has the
option of proving that the F+U has incurred no or less damage
than the aforementioned fees. The rejection must be documented
by an official notice and by presenting the original
letter of invitation. Cancellation of the language course after
receipt of the visa is only possible upon presentation of a
document from the German embassy proving that the
student
has renounced entry into Germany. If the entry has
already taken place, a cancellation of the language course is
no longer possible (see 6.4.c and 6.8), for a room cancellation
point 6.4.e applies.
GENERAL TERMS OF PARTICIPATION
AND PAYMENT

6.3 As part of our services, we provide academic advisory support
and assistance in obtaining conditional admission to universities
or Studienkollegs. We expressly point out that these
services
do not constitute a guarantee of admission to any
educational institution. The final decision lies solely with the
respective institution and is beyond our control.
All advice and information provided, particularly during verbal
consultations, is given to the best of our knowledge and
based on the information available at the time. As procedures
and requirements may change, we do not guarantee
the completeness, accuracy, or timeliness of any verbal or
informal statements. We accept no liability for any resulting
disadvantages or damages, unless caused by willful misconduct
or gross negligence. Clients are at all times solely
responsible
for the accuracy, completeness, and timely submission
of their personal information and application
documents. Upon request, the required documents must be
submitted in full and in an appropriate format. If documents
and data are not provided in a timely and complete manner,
or if the client fails to attend scheduled appointments without
prior notice, the right to continue receiving the service may
expire at the discretion of the assigned advisor.
When booking the ‘provisional admission’ service, the following
applies: The service can only be booked in connection
with an intensive course of at least 12 weeks. The application
process begins after full payment has been received and all
documents necessary for the application have been submitted.
Cancellation of the language course after the start of the
application process is only possible in the cases provided for
by law, in the case of a renunciation of entry to Germany and
in the case of rejection of the application by the university.
Notwithstanding this, points 6.1 – 6.2 and 6.4. – 6.9 apply. In the
event of a valid termination, the participant
a) is required to provide verification from their embassy that
entry has been denied and
b) provide Verification from the university the reserved admissions
spot has been forfeited.
6.4 The date of the start of the course is decisive for the withdrawal
or cancellation deadlines for the courses and accommodation,
if booked. If the course is cancelled, the accommodation
will also be cancelled automatically. In case of
cancellation less than 3 weeks before the start of the course,
the following cancellation fees will be charged:
a. Up to one week before the course starts: €145 for the course;
€180 for the accommodation.
b. Until Friday, 12:00 noon before the start of the course: the
course fee for one course week; the rent for two weeks plus
€130 administration fee for the accommodation; after this
period but still before the start of the course: the registration
fee plus the course fee for two course weeks or in case
of individual lessons the course fee for two individual lessons;
the rent for two weeks plus €130 administration fee for
the accommodation.
c. After the course has started, the course and the services
directly related to it can only be cancelled in the cases
provided
for by law. The right to extraordinary termination
remains unaffected.
d. Even if the course is not taken up, the full course fee must be
paid.
e. After commencement of the rental period, the accommodation
may be terminated subject to six full weeks’ notice and the payment
of a termination fee of €150.
f. The course participant has the option of proving that the
F+U has incurred no or less damage than the above-mentioned
fees.
6.5 For external examinations (TestDaF, telc, TOEFL®, TOEIC®, ECL,
TestAS, OnDaF, IELTS etc.) the cancellation and fee regulations
of the respective licensor apply.
6.6 Transfers and other special services (see brochure)
can be
cancelled free of charge up to three days before the start of
the service. Thereafter, cancellation is only possible in cases
provided for by law.
6.7 For all notice periods, the date of receipt at F+U is decisive.
6.8 If alternative notice periods apply through funding measures
or other statutory regulations, these take precedence.
6.9 The above-mentioned reminder and cancellation fees do not
affect the course participant’s right to prove that F+U has not
suffered any loss or that the loss is significantly lower.

7. Data protection
The course participant’s personal data is processed and protected
in accordance with statutory data protection regulations, in
particular the EU Basic Data Protection Regulation and the German
Telemedia Act (Telemediengesetz – TMG). Information on
the type and use of personal data collected as well as on cancellation
options can be found in the data protection information
provided to each course participant.

8. F+U’s obligations and service provision
8.1 For the scope of contractual service provision, as well as for
the amount of course fees and rent charged, only the descriptions
and price lists specified in the German and English
versions of the brochure are authoritative. Additional translations
are intended solely for orientation in the respective
language.
8.2 F+U is obliged to ensure the teaching of all skills and knowledge
necessary for the achievement of the specified learning objective,
and also to impart any applicable rules or examination
regulations.
8.3 All F+U language courses are orientated to further training for
vocational, scholastic or academic purposes, and may be
taken as preparation for a recognised language certificate.
8.4 Lessons are delivered within the framework of the valid courses
offered at the start of the training. F+U reserves the right to
make amendments; however the learning objective of the
course must remain unchanged.
8.5 Should significant changes become necessary before or during
the course, these are to be brought to the attention of the
participant, in writing.
8.6 A change of teaching or training staff does not constitute a
significant change in this sense.
8.7 Certificates and letters of confirmation are only issued when
all invoices or instalments have been settled.
8.8 Upon confirmation of registration we guarantee a differentiation
of levels according to the European Framework of Reference
for Languages as follows: A1, A2, B1, B2, C1, C2. The learner
is to inform F+U of his/her language level at the time of the
booking.

9. Obligations of the participant
The participant is obliged:
9.1 to provide timely and complete documentary evidence of
fulfilment of admission criteria for the course or examination
9.2 to abide by the house rules at the learning centre and residence;
in particular, the lesson must not be disrupted, equipment
and facilities must be handled with care and instructions
issued by F+U staff in relation to the house rules must be
heeded.
9.3 to acquire the knowledge and skills necessary to achieve the
learning objective
9.4 to participate regularly and punctually in lessons and activities
provided for the achievement of the learning objective
9.5 to comply with the regulations of vocational and school legislation,
as well as with the valid training regulations
9.6 to uphold obligations relating to third party contractual provisions
General Terms of Participation and Payment
9.7 to comply with the obligations resulting from the conclusion
of this contract. F+U reserves the right to seek compensation
for damages arising from infringement of the obligations set
out in clauses 9.1 to 9.7.

10. Exclusion and cancellation by F+U
10.1 F+U reserves the right to fully or partially exclude from lessons
participants who, after prior warning, violate the terms
of clause 9, whether intentionally or as a result of gross negligence.
10.2 F+U also reserves the right to terminate the contract if the
participant is in arrears with their fees and/or rent and,
despite
reminders, fails to pay. The same applies if the participant
exceeds the number of absences permitted by the
immigration authorities (course participants requiring a visa),
repeatedly disrupts the group lesson or is evidently unable to
achieve the stated learning objective. In such cases all outstanding
payments become due immediately. There shall be
no refund of any amount already paid up to the notice of
termination arising as a consequence of the participant’s
actions. The participant is obliged to pay fees up to the next
regular termination deadline.

11. Miscellaneous
11.1 F+U does not accept liability for losses incurred by the participant
as a result of conclusion of this contract or participation
in a training activity. There shall be no compensation for
damages arising from cancellation, postponement or termination
of a course due to falling short of the minimum number
of participants. This does not apply for damages arising
from death, personal injury or damage to health as a result
of a negligent breach of duty by F+U or due to intentional or
negligent breach of duty by a legal representative or vicarious
agent. Payments already made will be refunded. If significant
contractual obligations (cardinal obligations) are
affected,
F+U’s liability, in the case of minor negligence, is
restricted to the foreseeable damages typical for this type of
contract. Cardinal obligations are those material contractual
duties which characterise the contract and whose fulfilment
is crucial for the proper performance of the contract
and which may permanently be relied upon by the participant.
11.2 Insofar as F+U is obliged to provide insurance cover, participants
are insured against accident through the responsible
Administrative Professions Organisation (Verwaltungs-
Berufsgenossenschaft) or federal states accident insurer
(Unfallkasse der Länder) provided that they can provide evidence
of health insurance cover. Accident insurance shall
then cover all workplace and commuting accidents relating
to the training activity.

12. Limitation period
Termination and cancellation are excluded if more than six weeks
have elapsed since the reason for the termination or cancellation.

13. Ancillary agreements / severability clause
13.1 Amendments to the contract and ancillary agreements require
the written form in order to become valid. The same
applies to any waiver of the requirement of the written form.
13.2 Should individual terms of this contract be or become invalid,
this does not affect the remaining terms of the contract. In
this event, the parties undertake to replace the ineffective or
invalidated clause with a provision that comes as close as
possible to the previous provision according to the intentions
and economic interests of both parties.
13.3 If the contractual partner is a merchant, a legal entity under
public law or a special fund under public law, our official
place of business shall be agreed as the exclusive place of
jurisdiction for all claims arising from, or on the basis of, this
contract. The same applies to persons who do not have a
general place of jurisdiction in Germany, or persons who
have moved their place of residence or habitual abode outside
Germany after conclusion of the contract, or whose
place of residence or habitual abode is not known at the time
the action is filed.
13.4 Furthermore, the following shall apply: the instructions on the
processing of personal data, the house rules and school
rules as well as the distributed rules of conduct and information
brochures, insofar as they contain rules of conduct.

Status: 21.07.2025